Contact Us
🕰️ Operating Hours:
Monday-Friday (9 AM - 9 PM)
Saturday (6 PM - 9 PM)
Sunday (2 PM - 9 PM)
📨 Email: info.thelachryme@gmail.com
🍃 FB/IG: @thelachryme
Frequently Asked Questions
Delivery
Make changes or customer my order?
Message us on our Facebook or Instagram @thelachryme and include:
1. Order Number (e.g. #LACH1000)
2. Change Request (e.g. I'd like to upgrade my order to Grand size)
Please note that we can only make changes two business days prior the delivery date or if your order has not been prepared yet.
What are your Delivery Options?
For self pick-up or self-booking, you may arrange your own courier.
For Lachryme Booking via third-party courier, please message us on our social media channels (@thelachryme) or email us at info.thelachryme@gmail.com.
Can my order be shipped to a hotel, restaurant, bank, office, and such?
Sure! Only if there's a specific person to receive the order or if it can be left in a reception area. This helps us comply with the third-party courier's policy and ensures no waiting time for the rider.
Can I choose the delivery date?
Absolutely! You can select your preferred delivery date. Simply refer to the calendar on the checkout page to view available options.
Please note, some dates may be unavailable if we're at full capacity or the HQ is closed.
Delivery & Cost
- For Metro Manila and nearby cities, we deliver through trusted third-party couriers like Lalamove or Grab.
Please note, shipping costs are covered by the customer and vary based on the courier’s rates. Message us directly to check the rates.
Do you ship nationwide?
Yes! For provincial deliveries, we use LBC to ensure your flowers arrive in perfect condition.
Please note, we have no control over third-party couriers, so any damages or issues during delivery are beyond our control.
However, our team will do everything possible to ensure the safety of the packaging by adding marks and notes for the couriers.
Track my order
Once your order is placed, our team will promptly send a photo for your approval before delivery.
After approval, we’ll provide the next step instructions via our Social Media Channels or Email (info.thelachryme@gmail.com)
Do I have to be home to receive my order?
Not necessarily, as long as someone is available to receive the flowers upon delivery.
Please keep your lines open to ensure the rider can contact you.
What happens if there is no one available to receive the flowers at the time of delivery?
If no one is available to receive the flowers, the rider will return them to our HQ for safekeeping. You will be responsible for both the return and re-delivery fees.
Timeless Blooms
Shelf life
Our timeless blooms lasts for years with proper care.
Each bloom bouquet includes our aftercare guide.
What are preserved flowers?
Preserved flowers are real flowers that have been treated to maintain their natural beauty and texture for an extended period.
Unlike dried flowers, preserved flowers retain their color, shape, and feel, lasting for months or even years with minimal care.
What are dried flowers?
Dried flowers are real flowers that have been naturally dried to remove moisture, allowing them to retain their shape and color for a long time.
While they may not maintain the same vibrancy as preserved flowers, dried flowers offer a rustic, timeless look and can last for months or even years with proper care.
What are your Blooms Aftercare?
💧 Do not water.
☀️ Keep away from direct sunlight.
🍃 Gentle dusting with a soft brush.
🛋️ Avoid putting them in rooms with high humidity to avoid molds.
✨ Keep them as is or you may place them in a vase!
Note: If mold persists, you can lightly spray the area with Lysol to kill the bacteria.
What should I do if mold forms?
This indicates that the room has high humidity. Try placing the flowers in a room-temperature area and lightly spray Lysol to eliminate bacteria caused by the humidity.
Why does the color of my order look different from what’s shown on the website?
The flowers in each arrangement may vary slightly or differ from the website due to limited flower availability, which is beyond our control. In such cases, we may substitute with similar flowers of equal or greater value.
To manage expectations, we will send you a photo of your actual bouquet for approval, which includes one free revision.
Packaging & Dedication
Letter or Dedication Cards
Absolutely! You can include a personalized message or dedication with your order.
We typically handwrite the letters, but printed ones are available upon request.
Please note that handwriting will depend on our florist’s penmanship. If you prefer, you can request an empty card to write your own message.
How long can my message be on the letter card?
We accept up to 2-3 sentences on the letter card. If you need more space, you can purchase an additional add-on letter card for P100 each.
What does my order include?
Your order typically includes the bouquet arrangement, dedication card, logo & aftercare card, and packaging (either a paper bag or box).
If you prefer a paper bag, please inform our team. Otherwise, our dispatch team will choose the packaging based on the courier you selected.
Sustainability
Our packaging is completely recyclable.