FAQs

What are your Payment Options?	We accept Credit/Debit Card, Gcash, Maya, Grabpay, BPI Direct, Unionbank Direct, 7-11, Coins Ph, and more. (via Paymongo)
What are your Delivery Options?	- Self Pick-up - Self Booking - Lachryme Booking via third party courier. Please more details here. For orders outside Metro Manila, we use LBC. Your bill does not include the final shipping cost yet. Once order is picked up by the courier, we will be sending the shipping fee with the LBC's Official Receipt via email or FB/IG handle provided.
How long will my orders arrive?	For successful orders placed before 10 PM, your order can be added as early as of the next day or you may choose your preferred scheduled date by filling the form here. Note: For customized bouquets and money blooms, kindly message us on Facebook or Instagram to confirm the lead time of your order which may take 2-3 business days.
Do you ship nationwide?	Yes, we do via LBC. Please see > What are your Delivery Options?
Can I do a rush order?	Yes, but we require our customers to speak with our admin staff on FB or IG (@thelachryme) first to verify the availability.
Do you provide Official Receipt?	Yes, we are BIR and DTI registered. Please send us a message on Facebook or Instagram for OR (Official Receipt) requests.
Do you accept same-day order?	Yes, we do accept same-day order from 3 PM onwards although availability may vary depending on our daily queue. Please send us a message on facebook or instagram so we can assist you further.
Where is your physical store located?	We currently don't have a physical store but we have several online store locations (See Footer). We also take pride in giving the best customer service to each of our clients whom we accommodate real-time on facebook and instagram.
Can I add a message to my purchase?	Definitely, yes! On the checkout section, you may add your message. Note: We handwrite the letters and can only fill in 1-2 SENTENCES on the dedication card.
Can I do some customization on my bouquet?	Absolutely, we only require you to message us on facebook or instagram in order for us to confirm the possibility of your desired customization!
Can I send to someone secretly?	Yes, we protect our customer's privacy. Just put on the 'Special Instructions' on the checkout section, 'Do not disclose sender'.